aftergasil.blogg.se - Secure pipes for windows

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Problems which need fixing but aren't causing serious discomfort or inconvenience.

Defective window locks above ground level are not accessible.

Inside doorframes - please call us if it is your front or kitchen door.

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If glass is broken or cracked - please call us immediately.

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Plastering, patch work after a serious leak.

Immersion heater unless property has a boiler.

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Replacing glass in windows or doors after a break in (with ref.Sometimes another visit is required to complete the repair if special parts are needed. We will attend day to day repairs within 35 working days. Windows that cannot be locked and are on the ground floor, or accessible by landing.ĭay to day repairs are when there is a risk to you, your home or your neighbours' homes if the problem is not fixed.Badly damaged ceilings, boundary walls or roofing.Making all fire doors safe (Front doors and kitchen doors that are damaged).Unsafe external doors, fire doors, or windows.Dirty water coming up through plug hole, toilet or any drains.Uncontainable water leaks or burst pipes.Sparking power sockets or electrical fittings.No heating and hot water (1st October to 31st May).

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Sometimes a temporary repair will be carried out to make the home safe and secure, and the full repair will be completed later. We will attend emergency repairs within 24 hours. Emergency repairsĮmergency repairs are when there is an immediate threat to your (or other residents’) health, safety, security or to your home. If you report a repair as an emergency and it isn’t, our repairs staff will not complete your job and you will have to book an appointment. Our team need to know if your repair is an emergency, essential or non-essential repair. Your views are important to us so please send compliments or any suggestions to improve the repairs service below.

London Fire Brigade for fire alarm installation contact local fire service on 08.

UK Power Networks i f you are experiencing a power cut.

For example, a sewer blockage or flooding

Contact Thames Water on 08 if the leak is not clean water.

Thames Water to report a mains clean water leak.

E-mail or phone 02 to access this service directly. The service can be accessed by any Camden resident who is over 65, or by those who are disabled or vulnerable. The care and repair handy service carries out small home repairs for a small fee for those people who otherwise would struggle to get them done on their own.

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Kitchen worktops, handles, drawers and cupboards (unless fair wear and tear – if you’re not sure, the best thing to do is contact us on webchat where you can upload pictures of your repair)Ĭontact Kazeem Ojuko Wish Plus Officer on 02 to be referred to this service.Surface cracks in wall surfaces and plasterwork.Plugs and chains on baths, basins and sinks.Carpets or flooring except in bathrooms.Security chains, additional locks, lost or damaged keys.Inside doors (apart from your kitchen door).Please don’t report the following repairs because we won’t be able to book them: There are some repairs that you are responsible for as a tenant (excluding sheltered housing tenants) that our repairs team can’t help you with. You can follow the progress of a current or recent communal repair by signing up to receive updates by text message when communal repairs are reported in or around your building. Just click on the blue speech bubble at the bottom of this page to start your webchat. You can get straight through to a real person to ask your question or book your repair, available from Monday to Friday, 8am to 6pm. If you have a question or need advice about a housing repair, you can talk to us instantly and upload pictures of your repair on webchat. Text us any time, and we will reply from 8am-6pm Mon-Fri excluding Bank Holidays. You can now report non-emergency repairs by texting 07360277909 in your preferred language. You’ll find it on the bottom right hand corner of your rent statement. The first time you report a repair, you will need your rent number. We'll text you to confirm your appointmentĭescribe your repair correctly by viewing this document.Click on 'Housing' then 'Request a repair'.The appointments you can book online are exactly the same as the appointments our call handlers can book. Reporting online is quick and easy with your Camden Account – you can report a repair 24 hours a day, seven days a week. To help us do this, all non-emergency repairs now need to be reported online unless you are an enhanced tenant. We are receiving many more calls than we used to, and we want to make sure you can always get through to someone when it matters most. Our repairs team work hard to keep your council homes safe, warm and in good repair all year round. If your repair is an emergency and it is out of hours, call 020 7974 4444